Union Minister for Personnel, Public Grievances, and Pensions has inaugurated the Prashasan Gaon ki Ore (governance towards village) initiative.

 

What is it?

  • It is a nationwide campaign under the Good Governance Week 2022.
  • The Nationwide campaign for Redressal of Public Grievances and Improving Service Delivery will be held in all Districts, States and Union Territories of the country.
  • Over 700 District Collectors will participate in the Campaign and officials will be visiting Tehsils and Panchayat Samiti Headquarters.
  • Over 3,100 new government services will be added for online delivery during the five-day good governance week.
  • The good governance week, or Sushasan Saptah, will witness the nation’s grievance redressal platforms functioning in unison — grievances received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will be redressed along with grievances received on State portals.

 

About the CPGRAMS

  • Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
  • It is a single portal connected to all the Ministries/Departments of Government of India and States.
  • Every Ministry and States have role-based access to this system.
  • CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
  • The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
  • CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.