In the past three and-half months, consumer commissions across the country have disposed of 68,587 cases, bringing down pendency by nearly 11%.
Details –
Status — It is a quasi-judicial commission.
Origin — It was set up in 1988 under the Consumer Protection Act of 1986.
Head Office — New Delhi.
Governance — It is headed by a sitting or retired judge of the Supreme Court of India.
Powers — Under Section 21 of Consumer Protection Act, 1986, NCDRC will have jurisdiction to entertain a complaint valued more than one crore.
Appeal — Any person aggrieved by an order of NCDRC, may Appeal against such order to Supreme Court of India within a period of 30 days.
About the Consumer Protection Act, 2019 –
The Consumer Protection Act, 2019 replaced the Consumer Protection Act, 1986, and seeks to widen its scope in addressing consumer concerns.
The new Act recognises offences such as providing false information regarding the quality or quantity of a good or service, and misleading advertisements.
It also specifies action to be taken if goods and services are found “dangerous, hazardous or unsafe”.
The Act came into force in July 2020 and it will empower consumers and help them in protecting their rights through its various notified rules and provisions.
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