In the past three and-half months, consumer commissions across the country have disposed of 68,587 cases, bringing down pendency by nearly 11%.
- Status — It is a quasi-judicial commission.
- Origin — It was set up in 1988 under the Consumer Protection Act of 1986.
- Head Office — New Delhi.
- Governance — It is headed by a sitting or retired judge of the Supreme Court of India.
- Powers — Under Section 21 of Consumer Protection Act, 1986, NCDRC will have jurisdiction to entertain a complaint valued more than one crore.
- Appeal — Any person aggrieved by an order of NCDRC, may Appeal against such order to Supreme Court of India within a period of 30 days.
About the Consumer Protection Act, 2019 –
- The Consumer Protection Act, 2019 replaced the Consumer Protection Act, 1986, and seeks to widen its scope in addressing consumer concerns.
- The new Act recognises offences such as providing false information regarding the quality or quantity of a good or service, and misleading advertisements.
- It also specifies action to be taken if goods and services are found “dangerous, hazardous or unsafe”.
- The Act came into force in July 2020 and it will empower consumers and help them in protecting their rights through its various notified rules and provisions.