Countless popular websites and apps, from retailers and travel services to social media companies, make use of so-called “dark patterns,” or gently coercive design tactics that critics say are used to manipulate peoples’ digital behaviours.
- The term “dark patterns” was coined by Harry Brignull, a U.K.-based user experience specialist and researcher of human-computer interactions.
- He used the term to describe the ways in which software can subtly trick users into doing things they didn’t mean to do.
- He has been working to catalogue such patterns and the companies using them since around 2010.
How does these patterns work?
- Dark patterns refer to a user interface that has been crafted to trick or manipulate users into making choices that are detrimental to their interest. It is mostly prevalent while buying a product or service online.
- A consumer is tricked into buying a more expensive product, paying more than what was initially disclosed, sharing data or making choices based on false or paid-for reviews by deploying ‘dark patterns’.
Examples of Dark Patterns –
- Social media companies and Big Tech ﬁrms such as Apple, Amazon, Skype, Facebook, LinkedIn, Microsoft, and Google use dark or deceptive patterns to downgrade the user experience to their advantage.
- To understand how dark patterns work, the following examples will be helpful —
- Amazon came under ﬁre in the EU for its confusing, multi-step cancelling process in Amazon Prime subscription.
- After communicating with consumer regulators, Amazon this year made its cancellation process easier for online customers in European countries.
- LinkedIn users often receive unsolicited, sponsored messages from inﬂuencers. Disabling this option is a diﬃcult process with multiple steps that requires users to be familiar with the platform controls.
- As Meta-owned Instagram pivots to video-based content to compete against TikTok, users have complained that they are being shown suggested posts they did not wish to see and that they were unable to permanently set preferences.
- Google-owned YouTube nags users to sign up for YouTube Premium with pop-ups, obscuring ﬁnal seconds of a video with thumbnails of other videos — a way of disrupting what should have been an otherwise smooth user experience.
How does this affect users?
- Dark patterns endanger the experience of Internet users and make them more vulnerable to ﬁnancial and data exploitation by Big Tech ﬁrms.
- Dark patterns confuse users, introduce online obstacles, make simple tasks time-consuming, have users sign up for unwanted services/products, and force them to pay more money or share more personal information than they intended.
- In the U.S., the Federal Trade Commission [FTC] has taken note of dark patterns and the risks they pose.
- In a report released in September this year, the regulatory body listed over 30 dark patterns, many of which are considered standard practice across social media platforms and e-commerce sites.
- These include “baseless” countdowns for online deals, conditions in ﬁneprint that add on to costs, making cancellation buttons hard to see or click, etc.
Way forward –
- Dark and deceptive patterns don’t just stop with laptops and smartphones.
- The FTC report has warned that as augmented reality (AR) and virtual reality (VR) platforms and devices grow in usage, dark patterns will likely follow users to these new channels as well.
- Internet users who are able to identify and recognise dark patterns in their daily lives can choose more user-friendly platforms that will respect their right to choose and privacy.
India’s approach –
- Advertising Standards Council of India (ASCI), a self-regulatory body of the advertising industry in India, recently said that it wants to expand its code to address concerns around ‘dark pattern’s in digital advertising.
- ASCI said nearly a third of advertisements it processed in FY22, were disguised by influencers as regular content, which is also a part of dark patterns in advertising.
- The ASCI has formed a task-force to look into the issue.