Recently, the Central Consumer Protection Authority (CCPA) issued notices to e-commerce entities, Amazon, Flipkart and Snapdeal for the sale of toys in violation of standards directed for compulsory use by the Central Government.

 

Details

  • CCPA has sought a response from the e-commerce entities within 7 days from the issuance of a notice, failing which necessary action may be initiated against them under the provisions of the Consumer Protection Act, 2019.
  • It has also written to District Collectors across India to investigate unfair trade practices and violation of consumer rights concerning the manufacture or sale of such goods and submit Action Taken Report to CCPA.

 

About the Central Consumer Protection Authority (CCPA)

  • It is a regulatory body established in 2020 based on the provisions of the Consumer Protection Act, 2019.
  • Nodal Ministry — Ministry of Consumer Affairs.
  • Composition —
      • It will have a Chief Commissioner as head, and only two other commissioners as members one of whom will deal with matters relating to goods while the other will look into cases relating to services.
      • The CCPA will have an Investigation Wing that will be headed by a Director General.
      • District Collectors too, will have the power to investigate complaints of violations of consumer rights, unfair trade practices, and false or misleading advertisements.