(Ethics, Integrity & Aptitude - Theory)General Studies Paper 4
Question:- What are public service values? Discuss their role in administration. Answer in 250 words (15 marks)
Jun 21, 2022

Introduction: Write briefly about various categories of public service values.

Body Paragraph: Write separately about the importance of each of the values.

Conclusion: Write about how these values help in better administration. Sum up on a positive note.




Public servants are servants of the public, of government, of their immediate organizations and of the law. In the Indian democracy, public servants share the values of wider society, whilst also recognizing the need for representative government and progressive outlook. Public servants perform a myriad of tasks and undertake a multitude of responsibilities, and hence, there are some common elements to their work i.e. public service values.
Public service values are categorized into 4 types: Ethical, Democratic, Professional and People(human).


LINKAGE POINT –The importance of public values in administration can be broadly discussed under the following heads:
2.Impartiality and non-partisanship
4.Dedication to public service
5. Empathy, tolerance and compassion towards the weaker- sections

1.Integrity is the integration of one’s inner values with outer actions.
2.Civil servants are bestowed with immense powers and responsibilities. They are responsible for managing public resources for the benefit of the citizens.
3.Integrity compels civil servants to be socially conscious and to welcome both personal and professional responsibility. Its values encourage them to be honest in all their dealings and committed to a lifelong search for truth and justice.


1.Impartiality means that, regardless of a public servants personal beliefs and preferences, and personal relationships with other servants or with members of the community; he or she must impartially serve the government of the day and treat members of the public and other public servants fairly and impartially.
2.Non-partisanship in Civil Service means non-disposition of civil servants towards any political party i.e. to exhibit political neutrality. The values of the administrator should flow from the constitution but not from the philosophy of any political party.
3.Non-partisanship helps to maintain trust of people in administration; healthy relationship between political executives and civil servants; motivates civil servant to provide recommendations/suggestions to policy makers without ill-will or favor; helps in effective policy formulation and its implementation; helps in mending self-interest
based political ideology towards holistic development.
4. To maintain compatibility and avoid conflicts between the bureaucracy and political leadership, non-partisanship is indispensable. This has been proved time and again by civil servants of exemplary stature such as T.N. Seshan, Vinod Rai etc who have brought various changes in election, auditing systems in India respectively.


1.To avoid emotions that cloud one’s judgment. For e.g. the influence of family and friends wile signing a contract. It prevents corruption and nepotism.
2. It helps in taking right decisions when confronted with ethical issues.
E.g.: Rescuing vulnerable people at the time of disaster.
3. Building consensus among stakeholders like citizens and civil society on issues. E.g.: convincing slum dwellers near chemical industries to relocate based on threat to their lives.
4. Helps in inculcating honesty and impartiality among personnel. E.g. : To deliver services and maintain equity and inclusiveness
5. Helps in maintaining situational awareness while discharging duties. E.g.: during communal riots – maintaining law and order.


1. Public service is not a goal but a journey which may be non-exciting and unwanted at times and only a dedicated civil servant can remain motivated in such situations.
2. Civil servants in India need to perform the regular administrative tasks on one hand and play an important role in socio-economic development of the nation on the other. In carrying out these activities they may face several obstructions like social opposition against any program which is against the deep rooted belief of people or lack of support from political executive. E.g.: family planning initiatives, preventing child marriage, fighting against dowry and honor killing, or just bringing down illegally built structures.
3. Public service often entails unforeseen or sudden situations that require one to be ready and provide quick assessment. A dedicated civil servant is aware of this and always devoted to give his best efforts in such situations. For e.g.- the COVID-19 pandemic – working 24*7, arranging food, ration, oxygen cylinders, medicines etc.
4. A true civil servant ensures that no policy or action is taken at the cost of the welfare of public at large. Devoted to public service is what ensures an officer to oversee a credible and efficient policy formulation and implementation. For e.g.: One’s colleagues may be involved in corruption, at the cost of a larger destruction to social welfare.
Commitment to foundational values and concern for public will prevent this.
(To work for common good is the greatest good)

1.Despite of the economic progress, India still has the largest number of poor in world. A balanced development is needed to uplift many from life of deprivation.
2.Compassion enables a civil servant to bridge the gap between vulnerable, deprived and himself/herself so that the needs and problems of such people can be understood and appropriate actions can be taken.
3.Tolerance on the other hand refers to fair, objective and permissive attitude towards those which have different opinion, views, culture, language etc. It helps civil servants posted in states other than their own in adapting and dedicating themselves to the service of people.
4.It prevents injustice and violence and leads to balanced development in our culturally diverse nation.
5. Compassion and Tolerance thus enable fair, objective and inclusive implementation of schemes, framing of policies and a growth which benefits all sections of society.


These public sector values underpin the behaviours that the government and community rightly expect of all public sector employees. When public sector employees consistently act in accordance with the public sector values, it strengthens the capacity of public sector organisations to operate effectively and achieve their objectives. Hence, paving the path for the realization of the goals of our democracy enshrined in the Constitution.